Welcome to Synergy Salon Supplies - Trade only

OUR 
RETURNS 
POLICY

Delivery 
of 
Products 
shall
 be
 the
 responsibility
 of 
the
 Company.
 Therein
 the 
property 
and responsibility of 
such 
passes 
to 
the 
buyer
 on
 delivery/collection.

 

Items 
Incorrectly 
Supplied

In
 the 
event 
that 
items 
are
 supplied 
incorrectly, 
the
 Company
 must
 be
 notified
 within 
three
 days 
of
 delivery 
of
 same.
 The
 Company 
will
 advise as 
to
 how 
the 
items
 should 
be
 returned.
 Where
 the
 Company 
has 
not
 been 
notified
 of
 any
 items 
incorrectly
 supplied,
 within 
the
 three
 day 
period
 specified,
 these
 will
 be deemed 
to 
have 
been
 accepted
 by 
the
 Buyer
 and 
no
 return
 will
 be 
accepted.

Goods 
will
 only 
be 
accepted
 when 
they
 are 
returned 
unused,
 in
 the 
original
 packaging, 
in
 a
 saleable
 condition
 with
 original
 receipt.


 

Damaged 
Consignment

All
 deliveries 
must
 be 
inspected
 before
 signing
 for receipt.
 Failure 
to
 do 
so 
may 
invalidate 
any
 future
 warranty 
or
 carriage 
claim.
 Signed 
as 
‘Unchecked’
 or ‘Unexamined’ 
is
 not
 acceptable. 
If
 there
 are
 any
 signs
 of damage
 to
 the
 consignment
 then 
you
 must
 sign
 as
 ‘Damaged’.
 Alternatively, 
the
 delivery
 can 
be 
refused
 and
 you
 should
 contact
 us
 immediately 
to
 advise
 of
 the
 ‘Refused’
 or
 ‘Damaged’
 delivery. In
 the
 event
 that 
you
 receive
 goods
 which
 have
 been
 damaged
 in transit, 
please 
repackage 
them
 and 
notify 
us
 within 
three
 working
 days 
from
 the date
 of 
delivery.

The
 Company 
will
 then 
advise
 as 
to
 how
 they 
should be 
returned.
 The 
original
 receipt
 must
 accompany all
 returns.

 

Faulty 
Goods
 (non-electrical)

If
 an
 item 
delivered
 appears
 to
 be
 faulty, 
the
 Buyer
 must
 contact
 the
 Company 
within 
three
 working 
days.

The
 Company 
will
 endeavour
 to
 resolve 
any problems.

If
 the
 Company 
agrees 
that
 the 
item 
needs 
to 
be returned,
 it
 should
 be
 repackaged
 carefully
 with
 the 
original
 receipt.

The Company
 will
 advise as
 to 
how 
it
 should
 be 
returned.
 Faulty
 goods 
must
 be
 returned 
with
 the
 original 
receipt
 before
 a 
credit 
is 
placed
 on 
the
 account.
 Faulty 
goods 
will 
be
 replaced or
 credited
 at 
the
 Company’s discretion.

 

Faulty
 Goods
(electrical)

If an Electrical item appears to be faulty and it is still within its Warranty period, the Customer (the person who purchased the item from Synergy) must contact Synergy immediately. Proof of purchase will be required at this time. Synergy will endeavour to resolve any problems by sending the product back to the Manufacturer to be assessed. Synergy will return the item to the Manufacturer on behalf of the Customer. Only once the Manufacturer has advised that the item is faulty will a replacement be authorised. Under no circumstances will a replacement be given until the item has been assessed by the Manufacturer. Please note: Warranties only cover product faults. They do not cover general wear and tear or accidental damage, including any issues caused as a result of improper cleaning and/or maintenance.

 

Replacements

Upon
 receipt
 of
 returned,
 damaged
 or
 incorrectly
 supplied 
items 
in a
 satisfactory 
condition 
with 
the
 original
 receipt,
 the
 Company
 will
 arrange
 to
 credit the
 Buyer’s
 account
 and
 arrange
 a 
replacement 
to 
be 
delivered. Any 
items
 supplied 
free
 of
 charge 
with
 a
 product
 must 
also
 be 
returned if
 the
 product
 is subsequently
 returned
 for
 credit.
 Faulty
 goods
 must
 be 
returned
 with 
original receipt
 to
 the
 Company.
 Faulty 
goods
 will
 be replaced
 or 
credited 
at
 the Company’s
 discretion.

 

Important
 Information

Once 
the
 Company 
have
 advised
 the 
Buyer
 as 
to
 how 
the products
 should
 be 
returned,
 it 
is
 vitally 
important
 that
 all
 items
 are
 properly
 packed
 to
 provide
 adequate 
protection
 whilst
 shipping.

The
 Company
 cannot
 be
 held 
liable
 for
 goods 
lost
 or
 damaged 
in 
transit.
 The
 original
 receipt
 must
 accompany 
all
 returns.

The
 Buyer
 should
 obtain
 a
 proof
 of
 postage
 receipt
 from 
the 
carrier,
 as 
the
 Company 
accepts
 no
 responsibility 
for 
lost
 parcels.
 The
 Company 
will
 not entertain
 claims outside 
the 
stated 
limit.