Delivery of Products shall be the responsibility of the Company. Therein the property and responsibility of such passes to the buyer on delivery/collection.
In the event that items are supplied incorrectly, the Company must be notified within three days of delivery of same. The Company will advise as to how the items should be returned. Where the Company has not been notified of any items incorrectly supplied, within the three day period specified, these will be deemed to have been accepted by the Buyer and no return will be accepted. Goods will only be accepted when they are returned unused, in the original packaging, in a saleable condition with original receipt.
All deliveries must be inspected before signing for receipt. Failure to do so may invalidate any future warranty or carriage claim. Signed as ‘Unchecked’ or ‘Unexamined’ is not acceptable. If there are any signs of damage to the consignment then you must sign as ‘Damaged’. Alternatively, the delivery can be refused and you should contact us immediately to advise of the ‘Refused’ or ‘Damaged’ delivery. In the event that you receive goods which have been damaged in transit, please repackage them and notify us within three working days from the date of delivery. The Company will then advise as to how they should be returned. The original receipt must accompany all returns.
If an item delivered appears to be faulty, the Buyer must contact the Company within three working days. The Company will endeavour to resolve any problems. If the Company agrees that the item needs to be returned, it should be repackaged carefully with the original receipt. The Company will advise as to how it should be returned. Faulty goods must be returned with the original receipt before a credit is placed on the account. Faulty goods will be replaced or credited at the Company’s discretion.
If an Electrical item appears to be faulty and it is still within its Warranty period, the Customer (the person who purchased the item from Synergy) must contact Synergy immediately. Proof of purchase will be required at this time. Synergy will endeavour to resolve any problems by sending the product back to the Manufacturer to be assessed. Synergy will return the item to the Manufacturer on behalf of the Customer. Only once the Manufacturer has advised that the item is faulty will a replacement be authorised. Under no circumstances will a replacement be given until the item has been assessed by the Manufacturer. Please note: Warranties only cover product faults. They do not cover general wear and tear or accidental damage, including any issues caused as a result of improper cleaning and/or maintenance.
Upon receipt of returned, damaged or incorrectly supplied items in a satisfactory condition with the original receipt, the Company will arrange to credit the Buyer’s account and arrange a replacement to be delivered. Any items supplied free of charge with a product must also be returned if the product is subsequently returned for credit. Faulty goods must be returned with original receipt to the Company. Faulty goods will be replaced or credited at the Company’s discretion.
Once the Company have advised the Buyer as to how the products should be returned, it is vitally important that all items are properly packed to provide adequate protection whilst shipping. The Company cannot be held liable for goods lost or damaged in transit. The original receipt must accompany all returns. The Buyer should obtain a proof of postage receipt from the carrier, as the Company accepts no responsibility for lost parcels. The Company will not entertain claims outside the stated limit.